Understanding Syfer's lights

Startup

If Syfer is receiving the proper power supply (5V - 2A or greater), Syfer will briefly blink blue then purple before moving to one of the following states:

Blinking Purple

Meaning: If Syfer’s LED light ring blinks every 10-15 seconds, Syfer is working as expected. During installation, Syfer should be online and available to be paired with the Syfer mobile app.

Solid Purple

Meaning: Syfer is working through a brief connectivity issue.

What to do: The solid purple light may be ignored unless there is a connectivity issue in your network. Usually, once the connectivity issue is resolved, Syfer will go back to blinking purple. If Syfer’s light has been solid purple for more than a few minutes and you are experiencing a connectivity issue, please turn Syfer off, reboot your modem, and then turn Syfer back on. If the problem persists, please email support@mysyfer.com

Solid Red

Meaning: Syfer is experiencing a connectivity issue and initial efforts to reestablish connectivity were unsuccessful.

What to do: Check your internet connectivity and make sure that Syfer’s WAN port (marked with a globe) is properly connected to the modem or the gateway hardware. Confirm that your ethernet cable is in good condition. If the red light does not turn off within a few minutes, turn Syfer off, reboot your modem/gateway, then power Syfer on. If your internet connection is healthy and rebooting Syfer did not help, please email support@mysyfer.com

Solid Blue

Meaning: A brief solid blue light means that Syfer is starting up. Most customers will not notice this light, but it is normal to see a brief blue light immediately after powering Syfer on.

What to do: There is no need for action unless the solid blue light persists for more than 15 seconds. If this happens, please turn Syfer off, wait for 10 seconds and turn Syfer back on. If the solid blue light returns, email support@mysyfer.com

White, Yellow, and Other

Email support@mysyfer.com